We want you to love your stickers. This page explains how shipping works and what we do if something isn't right.
Where we ship
We currently ship anywhere in Australia.
Shipping cost
Shipping is a flat $13 per order (including GST), no matter how many designs or stickers are in your order.
How long it takes
- After you place your order, we check your artwork and email you an online proof showing exactly how your stickers will be printed and cut.
- Once you approve your proof, your order is printed and shipped within 3 business days.
- Delivery time then depends on where you are in Australia. Most orders arrive within a few business days of being shipped, but remote areas can take longer.
Business days are Monday to Friday, not including public holidays.
Changing or cancelling an order
- Before you approve your proof, you can change or cancel your order for a full refund. Just reply to your proof email or contact us.
- After you approve your proof, your stickers go into production and are made just for you, so we can't change or cancel the order.
Change-of-mind returns
Because every order is custom printed with your own artwork, we don't offer refunds or exchanges for change of mind. This includes choosing the wrong size, quantity or border colour, or errors in artwork that you approved on your proof (like spelling mistakes). Please check your proof carefully before approving it.
Faulty or incorrect orders
Under the Australian Consumer Law, you're entitled to a remedy if your stickers have a fault. For example, if they're misprinted, damaged, not what you approved on your proof, or not as described. If that happens, we'll reprint your order or give you a refund.
To let us know, email us as soon as you can (ideally within 14 days of delivery) with your order details and a photo of the problem. We'll sort it out as quickly as possible.
Lost or damaged in transit
If your order arrives damaged or doesn't arrive when expected, contact us and we'll work with the carrier to fix it. If your order is lost or damaged in transit, we'll replace it or refund you.
Refunds
Approved refunds go back to your original payment method. They usually show up within 5 to 10 business days, depending on your bank.
Contact us
Questions about shipping or returns? Email us at info@diakumastudios.com.au.
Nothing in this policy limits your rights under the Australian Consumer Law.